Messages discussion alerts. Why don't messages open in Odnoklassniki? I can’t read a message in Odnoklassniki, what should I do? Clearing the app cache

It's good that the days when pages in a web browser took a painfully long time to open are gone. Today, online, you can listen to music and watch videos in HD quality without any slowdown. However, technical difficulties do sometimes occur. In particular, users in some cases wonder why messages are not opened in Odnoklassniki. The question is important, so we will devote a separate article to it.

Causes of problems accessing messages

In fact, messages may not be opened for a variety of reasons. In most cases, the problem is quickly solved with just a few steps or completely eliminated on its own. And only sometimes the intervention of specialists is required.

Here are the main reasons that lead to problems with access to the “Messages” section:

• technical work on the site;
• technical work on the servers of the Internet provider;
• privacy settings set by other users;
• web browser problems;
• weak internet connection;
• blocking by antivirus program;
• virus attack on the user's computer;
• blocking on the site;
• account hacking.

Once you determine the cause, you can understand what to do to correct the situation.

Technical work on the website or servers of an Internet provider is very easy to identify. In the first case, a message about technical failures will appear on ok.ru. Plus, most likely, you will not be able to open the main part of the sections. In the second case, there will be problems with opening all sites. There is only one solution - wait until the work is completed.

The next common situation is that an Odnoklassniki user has changed the privacy settings so that personal messages are open only to friends. This means that you will be able to read your chats, but you will not be able to engage in dialogue with him. The solution is to send a friend request and wait to see if he accepts or rejects it.

Naturally, messages in Odnoklassniki will not be able to open if the Internet connection is weak or completely absent. What to do? Check if you are connected to the network. If yes, then you need to see how your modem works. If you do not notice any problems here, check your connection speed. And then call the technical support of your Internet provider - they are responsible for the quality of the Internet.

Incorrect operation of the web browser can also lead to our problem with chat in OK.ru. Sometimes it is enough to clear the cache, sometimes you need to clear the cookies as well. But remember: when clearing cookies, deauthorization will occur on all sites, i.e. The automatic dialing of passwords and logins will be reset. If this doesn't help, install a different web browser or reinstall this one.

The lack of access to chats may also be due to the operation of an antivirus program. Yes, antivirus programs often block Internet sites, finding potential threats. There is no need to disable them - just add Odnoklassniki to the exceptions. It wouldn’t be superfluous to simply clean your computer using special programs like CCleaner.

But if the anti-virus program did not work in time, you could very well have picked up viruses on your computer. The result is that messages, discussions, notifications and other sections do not open in Odnoklassniki, and not only on OK.ru. What is the solution to this situation? Naturally, we check the computer for virus files and clean all the “infection”.

Finally, if messages do not open in Odnoklassniki, then the reason may be that the account or part of the functions are blocked. But why the blocking occurred is another question. It is possible that the rules for using the site’s services have been violated, and this may even lead to permanent account deletion. Perhaps someone hacked your page, and in order to protect you from problems, the admins temporarily closed it and, as a result, access to the main functions.

Messages are not available in the mobile version of OK

Let's consider a slightly different situation - dialogs in the application on the smartphone do not open. Yes, this is possible, and this can be explained by the following reasons:

• Internet connection problems;
• old version applications;
• old version of the phone operating system;
• not enough memory;
• account blocking.

The easiest way is to determine if there are problems with the Internet - in addition to OK, other resources will not work.

Also stay tuned for updates to your smartphone OS and official application OK.ru. If OS updates are not critical, then it is better not to skip updates to the social network program.

Another common reason is mobile phone not enough memory. Check the storage statistics on your smartphone and delete unnecessary applications or other files.

In addition, your account on a social network may simply be blocked - the situation is similar to the same situation in the web version of the site. Unfortunately, this is not accompanied by notifications, so bans often come as a big unpleasant surprise to the users themselves.

Finally, if you own an Android smartphone, it is possible that your device may be infected with a virus. As a result, the phone may malfunction, which will affect the operation of Odnoklassniki or individual sections of the site.

As you can see, before you do anything to fix the problem with chats, you must first find out the reason. And because We haven’t come up with a special notification in Odnoklassniki for these cases, you will have to independently check all the above-mentioned probable causes. If you have any questions, write them in the comments to the article. Let's figure it out together!

Users of the Odnoklassniki social network may be plagued by such problems as the inability to open messages, guests who visited the page, rating photos, notifications and discussions. Before wondering what to do in this case, you should identify why this happens. As a rule, the cause of the malfunction lies in the computer, and sometimes it is related to the social network itself.

Why messages are not opened: reasons

There are several reasons why messages do not open in Odnoklassniki. You can identify them and configure them yourself, but if the problem persists, you will have to turn to programmers for help.

Engineering works

The developers of the Odnoklassniki social network from time to time come up with interesting updates for the site that will attract more new users. Therefore, work and testing of new functions are often carried out on the network, due to which the Odnoklassniki website malfunctions, and users can use the site’s interface not completely, but partially.

In such cases, there is only one way out of the situation: wait until the work is completed. But if they take too long, you can write to the technical support of the social network, asking the developers to fix the problems.

Checking the program

However, in the case of work on the site, the function of opening messages is rarely affected. Therefore, the problem may be hidden in something else, for example, in a blocker program.

When downloading software from the Internet, it is important to be careful and only use trusted, official sources. Otherwise, there is a risk of installing a program on your computer that will block scripts of any social networks used, including Odnoklassniki.

To solve the problem, you need to remember when the message opening function stopped working properly, and then check what new programs were installed during this period. They can be found by opening “Start” - “Control Panel” and selecting “Programs” - “Uninstall programs”.

And for those who have Windows 8.1 and 10, press the “Start” button on the keyboard at the same time as the letter “I”.

Go to the “System” tab.

And we get rid of suspicious applications. But if you are not sure that this is malware, then it is better not to remove the programs.

Sometimes you shouldn’t uninstall programs, you just need to try disabling antivirus software. If messages on the social network began to be opened, then it was the antivirus software that blocked the scripts.

Adobe Flash Player

Flash Player is a plugin that is responsible for playing multimedia files on a computer. Messages in Odnoklassniki may not open due to the lack of a plugin on the computer or because the version used is outdated.

In this case, you need to download Adobe Flash Player from the official source Adobe.com

Viruses

As noted earlier, surfing the Internet can lead to unwanted software getting onto your computer. If you have viruses, they can block access to reading messages in Odnoklassniki.

Then you will need antivirus software. It is better to purchase it in a store - this way there is no chance of using pirated versions. If there is no financial opportunity to purchase an antivirus, then you can download it from the official website, observing precautions.

Modern antiviruses and utilities are equipped with the function of automatically searching for unwanted programs and files. By searching, you can remove viruses that prevent you from reading messages on social networks.

Browser problems

Often the problem with opening messages is related to the browser used. They, like the Adobe Flash Player plugin, require regular updates. Today the most popular browsers are the following: Google Chrome, Yandex Browser, Opera, Mozilla Firefox and Microsoft Edge (replaced Internet Explorer). You can also not update the version of your existing browser, but install a new one.

You should also clear cache and cookies from browsers using the browser settings. For example, in Internet Explorer this is done as follows:

1. In the upper right corner of the browser, click on the gear icon (Tools).

Hello dear user of the Odnoklassniki network, if you are reading this article, then your messages have just stopped opening and you just don’t understand what can be done about it.

If this is so, then I will now try to help you with this. Read more...

Since you have such a problem, then let's sort it out in order. I want to warn you right away that there are several reasons, and in principle they can all be solved, especially if you know about them. And in the shortest possible time you will be able to solve your problem. Let's begin...

The first reason is insufficient Internet connection speed

Indeed, one of the reasons may be low Internet speed. After all, Odnoklassniki is a whole “mechanism” in which many different scripts and files are involved. And if your network speed is low, then some files simply do not have time, or even are not downloaded at all.

First, check that your Internet channel is not being used anywhere else, for example in the next room on a laptop, or maybe even a TV. If this is the case, then try turning off other sources and check, if everything starts to open, then you need to increase the speed of your Internet connection.

If everything was fine before and everything opened, then you should go to the website: http://speedtest.net and measure your speed, if it differs from the declared one, then you can call your provider and ask them. If everything is ok, then we move on, since it’s most likely not a matter of speed at all.

The second reason why messages are not opened is work on the Odnoklassniki website

Indeed, work that is sometimes carried out as a preventative measure or to update the site can cause your messages not to be opened. After all, just imagine, to update Odnoklassniki - how much work needs to be done. After all, Odnoklassniki is not located on the same server, and not even in the same geographical location.

For this reason, this is possible, but other consequences are also possible, such as the disappearance of the feed, the inability to set a status or upload photos. Or maybe your messages written to your favorite friends are simply not sent. In this case, you should wait a little and then try again. Usually the work does not take more than one hour.

The 3rd reason you can't read your messages is your antivirus

Indeed, this also happens. You may be surprised, because the antivirus was created to protect us. But sometimes they can produce such incidents. I personally would not recommend you disabling your antivirus. It’s better to remember, maybe you recently installed an update for your antivirus or it updated itself, or maybe even you just installed it yourself. If this is the case, then you need to look in the settings why this is happening. Or add the Odnoklassniki website to trusted sites, which is done in the same settings. Maybe this will help you open your messages.

By the way, do not forget that on the computer, in addition to the antivirus program, there may also be a firewall. If it is available, then you need to dig into the settings for it too.

4th reason - your computer needs to be treated

Sometimes this banal reason can become a precursor to opening messages in Odnoklassniki. It's just that over time your computer accumulates a lot of garbage, it becomes a lot installed programs or even viruses (which your antivirus did not notice), and the computer simply begins to slow down. And at this moment you go to Odnoklassniki, and the browser “eats” a lot of resources on its own + the load of the Odnoklassniki website (and they also “eat” a lot) and the poor computer does not have enough strength to open those very messages.

What to do in this case? First of all, clean your computer, there are many free programs who will do this work for you. Next, you need to remove unnecessary applications. And finally, update your antivirus software and check your computer for malware. And if even after this your computer barely “moves”, then there is only one way out - to reinstall your operating system.

5th reason - browser problem

A very common occurrence, by the way. Modern browsers are “monsters” that can do almost everything. And they tend to save many files of all the pages you visit on the Internet. And over time there are very, very many of them. And these pages are stored in the cache. First of all, you need to clear the cache. If this does not help, then try closing the browser, wait a minute and launch the browser again. If this does not help, then simply open Odnoklassniki in another browser. Often, changing your browser helps solve the problem if you cannot open messages in Odnoklassniki.

And by the way, it is recommended to clear the cache, which I wrote about above, at least once a month. Moreover, in the settings of your browser, you can set a limit, upon overflow of which the cache will be cleared itself.

6th reason (last) - your Odnoklassniki hacked

In this case, either you will not be able to log into your page at all, or you can, but your messages will contain many sent messages and all of them are marked as spam. This means that most likely you helped hack yourself. Either you chose an easy password, or your password was changed hosts file and you yourself gave your credentials to the attackers. For this you need. And then just change the password.

Very often, users of the ok.ru website are faced with the question: “Why don’t messages open in Odnoklassniki and what to do?” There may be several reasons that, collectively or individually, caused this problem. We will consider all possible options and try to help you in this situation.

Internet problems

Very often, the cause of poor website performance is an unstable network connection. After all social network- this is nothing more than a huge number of files and processes closely interacting with each other. If the Internet speed is not enough for normal operation of OK, then functions such as messages may simply not open. But it happens that others stop working too.

To resolve the issue where messages are not being sent, try checking to see if another application is using network access. For example, a torrent client can load a channel at 100% and make it difficult for other network programs, including the browser, to work.

It's very easy to do. The task manager will help us. Launch it and go to the Processes tab. Then click on the “Network” column to sort programs and processes by download speed. As you can see, our entire channel is loaded with the uTorrent application. If the same thing happens on your PC, just limit the access speed and messages in Odnoklassniki will start working.

Also try checking the speed of your network connection using the reliable service speedtest.net.

The normal speed, sufficient for the operation of the ok.ru website, is considered to be approximately 2 MB/s.

Prevention on the site

Sometimes, especially in the past, Odnoklassniki performed website maintenance related, for example, to updating its functionality. Because of this, some functions may not work or may not work at full capacity. For example, adding a voice message to a conversation could cause short-term dysfunction. This usually happens at night, and recently it does not affect the performance of the site at all.

If you encounter such an inconvenience, the only option is to wait. In other words, visit the site later, and within a few minutes its functionality will be restored.

Antivirus is bothering us

Sometimes you cannot open messages in Odnoklassniki because the antivirus blocks the full operation of the browser. That's right, instead of protecting us from malware, it interferes with normal online communication. To check if this is the case, turn off your defender for a while and check how correspondence works without it.

If the antivirus is to blame, we need to add our browser to its trusted white list. We will show how this is done using the example of Windows 10 and its defender. In other operating systems and browsers, the process is similar.

So, in order to add our browser, and with it the Odnoklassniki website, to the White List, do the following:

1. Open the antivirus by clicking on its icon in the system tray and go to the settings.

1. Next we go to the section (we marked it in the picture below).

1. Then click on the item.

1. Click the plus sign and select “File” from the drop-down list.

1. Next, go to the location of the executable file of our browser and select it by clicking the “Open” button.

As a result, Google Chrome will be added to the trusted list and the antivirus will no longer be able to influence it.

Check the operation of your messages. Did not help? Then let's move on.

Computer problems

That's how it works operating system Windows, that as it works, a lot of “garbage” accumulates on the disk and in the system registry, which interferes with the normal functioning of the OS itself and the programs installed on it. As a result, we receive broken messages in Odnoklassniki, especially on not the most powerful PCs.

Let's look at an example of cleaning a PC or laptop using the CCleaner utility. This is one of the best solutions to perform such tasks. So, download the program and run it. Next, follow our step-by-step instructions:

1. Install CCleaner and open it. When the window appears, go to the tab and click the button (marked with the number "2").

1. The PC is being scanned. Simply put, the program looks for unnecessary, junk files.

1. Once the search is complete, click the button labeled .

1. The first time we are asked for confirmation, so that it does not appear in the future, check the box marked with the number “1” and click “OK”.

1. Our computer is being cleaned.

As you can see, more than 13 GB of “garbage” was found on the PC, which is a lot. CCleaner does its job perfectly.

Let's not forget about the system registry. To clean it using the same utility, do the following:

1. Go to the tab marked with the number “1” and click the button labeled “Search for problems”.

1. We are waiting for the scanning to complete.

1. As soon as the search comes to an end, click on the button marked in the screenshot.

1. Next, click. All registry problems will be fixed at once

That's all. In the future, CCleaner will monitor the state of your PC and, if necessary, help fix problems.

Attention! Before you start using the program, be sure to close all other applications and save their data.

Browser problems

Very often, the browser, or more precisely, its clogged cache, is the culprit for non-functioning messages in Odnoklassniki. It can be cleaned. We will show you how this is done below.

In order to delete all temporary files of Google Chrome, Opera, Mozilla Firefox, Microsoft Edge, Internet Explorer or Yandex Browser, we will use the same hotkey combination. The cleaning process itself differs on different browsers, but it’s not difficult to figure out. Our example is based on Google Chrome. So let's get started.

1. Open our browser and press the button combination: Ctrl + Shift + Del.

1. Depending on the browser, a new tab or window will open in which we will need to configure what exactly we want to clear. Then press the button marked “2”.

1. We are waiting for the cleaning to complete, after which the browser will no longer be able to cause broken messages in Odnoklassniki.

The cache should be cleared constantly. It's best to do this about once a week. Only in this case can you guarantee fast and error-free operation of the browser.

We solve the problem on the phone

Now let's look at options for fixing the problem with not working OK messages from your phone. We will do this by clearing the cache of the Odnoklassniki application and temporary browser files.

Clearing the app cache

The mobile application from Odnoklassniki is used everywhere. In order to delete its temporary files, do the following:

1. We lower the “curtain” of the smartphone and click on the settings gear (you can also find them in the Android menu).

1. We look for the “Applications” item and tap on it.

1. We select the application we need - of course, this is Odnoklassniki.

1. Then alternately press the buttons marked “1” and “2”. This will delete both cache and data.

An example of deleting cache is shown on a XIAOMI brand phone. In other devices everything is done in a similar way.

Clearing temporary files using Chrome as an example

Now here is a method for clearing temporary files or cache in the Google Chrome browser (used when accessing mobile version).

1. Open the browser menu (can be located in different places, for chrome - in the upper right corner).

1. Select the item.

1. And we delete the data that has accumulated over a long time of using the browser.

1. We will be notified that the profiles of the following sites will be disabled. We agree and click “Clear”.

1. The cleaning process has begun. Its duration will depend on the volume of “garbage”.

That's all. Temporary files of our browser have been deleted and the operation of messages in OK should improve.

Results and comments

On this note we will end. We hope our article helped you solve the problem and write a message on Odnoklassniki. If you still have questions, write them in the comments. We or one of the users will definitely give good advice.

Video instruction

To complete the picture, we recorded a video on clearing temporary files in computer and phone browsers.

Why don't messages open in Odnoklassniki? Sometimes users encounter a similar problem. But it is important to conduct a thorough study of the possible causes in order to propose an appropriate solution.

1. Watch video.
2. Message exchange.
3. Listening to music.
4. It is suggested to run simple games.
5. Create friends lists.
6. Visit communities.
7. Follow your friends' updates.

But what if you can't access your messages? This situation is extremely rarely observed among users. Possible reasons:

• Internet speed is too slow.
• The site is currently under construction or is experiencing problems.
• Blocking by antivirus programs.
• There are problems with your PC.
• There has been a hack.
• The browser is broken.

The reasons should be discussed in detail and recommendations provided to users.

Message does not open in Odnoklassniki: how to open

In most cases, the problem is the Internet speed. If the bandwidth is minimal, then loading takes a long time. You can wait a few minutes for the tab to appear.

Check your internet connection. Go to any other site and wait for the page to load. If it was displayed, then there is access to the network.

The second step is to check the speed. You need to go to the speedtest.net portal. What to do next:

1. Click on the check button.
2. Wait for the results to form.
3. Study the presented parameters.

If the speed is lower than what was promised under the tariff, it is minimal, then you need to call the provider. Tell them about the situation and ask them to solve the problem. Resolving it may take time.

What should I do if the check revealed a lack of Internet access?

• Restart your device and router if you use wireless networks.
• Try visiting the site again.
• No network access? Call the provider, specialists should help the client.

Problems on the site

Sometimes the reasons are directly on the site. Possible problems:

1. Engineering works.
2. Problems with the portal.
3. Server hardware failures.

In this case, you don’t have to ask how to open OK. You will have to wait until the work is completed and access is restored. Typically the process takes 1-3 hours. The user can additionally write to support to receive clarification.

Blocking by antivirus

If messages do not open in OK, then it is worth checking the functioning of the anti-virus software. The algorithms of individual programs may become confused, causing them to block common applications and websites.

What to do?

• Go to your antivirus.
• Examine the program settings; some parameters may have gone wrong.
• If you do not find any deviations, then try disabling the antivirus.
• Check operation OK.
• If messages appear, then the software is the cause. Remove it completely and find an alternative.
• The problem is not solved? Then let's move on.

In individual applications, the Internet screen has a white list of sites. You can add OK to this list so that the antivirus does not block access to it by mistake. Therefore, before deleting, carefully study the settings.

Computer problems

Restricted access to messages may have occurred due to PC problems. Among them:

1. Virus infection.
2. Programs freeze.
3. Connection failure.
4. Various system failures.

If your computer is infected with viruses:

• Install specialized software.
• Run a startup check. This method allows you to increase accuracy and identify probable threats.
• Restart your PC.
• Wait until the program analyzes all files. The procedure may take up to 1-2 hours.
• When viruses are detected, you will be asked to select actions for them. You can delete or quarantine.
• After the system boots, check the functionality of the site.

Programs often freeze due to insufficient RAM. Necessary:

1. Add RAM dies with the same characteristics as the old elements. Determine the compatible type of planks.
2. You can install a simpler browser that does not require a large amount of RAM.
3. If the RAM is not enough for the OS, then using lightweight software will not greatly affect the situation.

When a system failure occurred:

• You can call a specialist to conduct a diagnosis.
• Another option is to reinstall the OS.

If the browser is to blame

Users experience difficulties with some browsers. Necessary:

1. Close unnecessary tabs. For example, Chrome uses a lot of RAM, which can cause the application to freeze.
2. Clear cache and history.
3. Reload your browser.
4. Try using a different program.

If, after installing another application, messages began to open, then a failure occurred in the browser. When the situation does not change, you need to continue to look for the reason.

There was a hack

Messages in Odnoklassniki are not opening? Maybe, Account was hacked. What should the user do?

• Go to your browsing history.
• See which cities the entries are from, compare the IP with yours.
• Change the password to a more complex one.
• Check the functionality of the site.

Garbage in the system

Windows quickly becomes clogged with junk. These are files from various programs that populate the system. As a result, difficulties arise when using the PC. The situation is better for Mac owners, but cleaning is also recommended for Apple devices.

How to remove junk from PC?

1. Install CCleaner for Windows and CleanMyMac for Mac.
2. Run the program.
3. Activate verification.
4. Give permission to remove garbage.
5. There are additional features to improve the performance of your computer.

Messages do not open on Odnoklassniki on my phone

But what to do if messages cannot be opened on your phone? Possible reasons:

• There is no Internet access or the speed is too low.
• Operation failure OK.
• Error in application code.
• Filled RAM.
• Viruses.
• The system is clogged with garbage.
• Your account has been hacked.

First, you should check your Internet connection. Open any website in your browser and wait for the page to appear. The speed can be determined by loading, when turning on the display of parameters in the status bar, or by special programs.

OK may have crashed. If the servers have crashed, problems have arisen, or technical work is underway, then the user can only wait. Elimination may take time.

The possibility of an error in the application cannot be ruled out. You cannot fix it yourself; you will have to wait until the developers detect the glitch and release a program update.

If the RAM is full, you need to close other applications. You can unload programs from the background to free up RAM. There are special utilities that automatically close unnecessary applications.

If viruses penetrate, you will have to download specialized software. Perform a scan with it and detect possible threats. Delete infected files or place them in quarantine, you can carry out treatment.

Is there a lot of garbage accumulated in the system? You can find a suitable cleaning program in the official application store. The software is easy to use:

1. Download the app.
2. Launch it.
3. Activate search.
4. Confirm cleaning.
5. It is recommended to carry out the procedure from time to time for prevention.

If hacked, you must immediately change your password. Come up with complex code to prevent scammers from re-entering your page.