Sberbank terminal error codes: overview, how to fix. Action plan for setting up a terminal from Sberbank - zolnirt — LiveJournal Periodic error of the acquiring system 4309 in 1s

* 1C: Enterprise Trade Management UT 11.1.6.26, which works as a front at checkouts in retail stores, where by default our terminal settings do not work - you have to enter the amounts both in the program and in the terminal itself.

* Acquiring terminal VX 820 from Sberbank, issued by Sberbank for development and testing for the THANK YOU project.
First of all, let's connect the terminal so that it works with its built-in programs like UpWin.exe. In our case, the terminal is connected via a USB adapter

1. We do not connect the terminal to the computer yet. From Sberbank we have the folder \sc552. Inside there is a folder \Vx_1.0.48_B3. Here we run the file silence.bat
   We wait until the driver is installed. After this, connect the terminal to the computer. The terminal itself will look for something else in the center Windows updates and will establish something.

We copy everything that is in the \sc552 folder and paste it into the bin folder of the current version of the 1C platform. Next we work with files from this folder

1. Now you need to check which port the terminal is installed on. The ports must match as in the task manager of the device on the COM port

Also in the distribution package from Sberbank in the folder \sc552\EasyConfKKM there is a program TlvEdit_KKM.exe. We launch it and it should determine our port itself

To check in this program, go to the Options menu - Read from terminal - everything should be calculated successfully. Now it is necessary that in the file settings. there was a correct COM port. In our case, the settings are as follows:
EnableUSB=1
ComPort=13

1. Run cmd as system administrator and register components from this bin folder - SBRF.dll and SBRFCOM.dll

Here we go to the Maintenance menu - Load parameters - Select the view file<НомерТерминала>.tlv and download it.

1. We launch 1C and go to Administration - RMK and Equipment - Connected equipment - Acquiring terminals - Create.

Select the driver handler “SB RF: Acquiring terminals” and write the element

1. Next, configure this element using the Settings button

Be sure to re-select Model, Slip-check Width and Partial Cut Symbol Code. We write down the element. Without this shamanism, the current version of UT 11,1,6,26 will not work!!!

1. Let's create a fiscal registrar. RMK and Equipment - Connected equipment - Fiscal registrar - Create. Select the driver for our equipment. For example, an emulator from 1C. Don’t forget to then configure the element using the Configure button and install the driver

1. Let's set up the current cashier's workplace: Administration - RMK And equipment - RMK settings for the current workplace

1. Let's create an acquiring agreement: Finance - Settings and directories - Acquiring agreements - Create. Fill out all the details, write them down and in the card of this agreement follow the link “Acquiring terminals” and create the appropriate element in which to indicate the type of cash register: Cash register KKM and select the appropriate fiscal registrar, and in the Equipment field select the appropriate terminal equipment

1. Now we go to RMK and try to make a payment by card upon sale. If the “Operation Authorization” window appears with a choice of payment card type, then everything is configured correctly and when you click on Perform Operation, the terminal should switch to the mode of accepting a card with the specified amount

Every citizen of Russia has plastic card Sberbank. It refers to a different payment system - Visa, MasterCard or Maestro. It can also be cumulative, debit or credit. With its help, you can pay for purchases or services, pay traffic fines and top up your mobile device account balance. It is not always possible to pay for goods with a bank card, so a Sberbank client needs to withdraw cash from an ATM. The terminal is used to perform various types of transactions. For example, transferring funds to another bank client or paying for housing and communal services. Sometimes the user encounters a problem; instead of information about a successfully completed operation, an error message appears on the screen. They are often associated with an internal failure in the system. For this reason, it is necessary to know what the numbers that appear on the screen mean so that you can take appropriate action.

Error 4309 Sberbank terminal in the 1c program is not related to the actions of the user himself. This problem occurs after configuration updates or the machine has run out of print ribbon. This error means there is nothing to print. When the receipt tape is present, but error 4309 is displayed, the internal terminal system cannot independently recognize its installation. The bank client checks to see if there are any scraps of checks or foreign objects in the device itself that issues checks. If there are no external signs that interfere with work, then contact the department staff for help. If the terminal is located in a remote place, then call the Sberbank technical service and explain what error occurred and under what actions.

What does error 4405 mean on a Sberbank ATM?

This code is one of the most common, and is found not only on Sberbank electronic ATMs, but also on mobile devices. Error 4405 is issued by the Sberbank terminal when transactions were not successfully completed. That is, payment or transfer is not based on a banking product. Often this code is accompanied additional information. The device notifies you that there is a break in the signal or that a poor-quality network is being used.

This problem is faced by users of banking services of third-party financial institutions who perform transactions at an ATM. Sberbank issues code 4405 when it suspects that a person wants to commit fraudulent actions, and then blocking occurs.

Important. When a similar situation occurs, the bank client needs to contact the call center and explain what is happening with the terminal. In addition, send a message to the technical service to the short number 9000. Bank employees will contact the victim as soon as possible and help eliminate the reasons for the failure to complete transactions.

If the error occurs directly in mobile device, then try the following:

• reboot the mobile device;
• restart the application;
• execute reconnection to the network.

If these steps do not help, contact the bank's technical support.

Why does error 4119 occur in the Sberbank payment machine?

A bank client encounters error 4119 in the terminal. There can be many reasons why this code appears on the screen. First of all, it means that the connection between the ATM and the banking organization itself has been broken. In this case, it is impossible to complete any transaction. This happens when the Internet connection is disconnected or the payment terminal does not work correctly. Then, to restore its functionality, it is recommended to reboot the device. The user can wait approximately 10 minutes and then try the transaction again. If after several attempts no changes occur, you should contact technical service.

Important. Error 4119 occurs when the KLK key that is entered for the pinpad is incorrect. This can only be corrected by ATM technical service specialists, as it is necessary to reduce the baud speed or change the current IP address.

Error 4468 in the Sberbank terminal

This error does not cause serious problems for the owner of the plastic product. It means that at this moment technical work is taking place in the system. During this period of time, you cannot carry out any transactions through a Sberbank ATM. But upon completion of the prevention, performance will be restored, and the client will be able to perform certain operations through the device. Sberbank carries out this technical work on a monthly basis; this is stipulated in the company’s regulations. As a rule, updating the server does not take much time, so you can try again to enter the plastic in 10-15 minutes.

The most common Sberbank ATM errors

Any system can fail, and the Sberbank payment terminal is no exception. Since they work around the clock and are subject to various types of malfunctions. Most often, it is impossible to fix the problem yourself, since it is necessary to make changes to the system itself; only Sberbank employees have access to it. Let's take a closer look at the errors that may appear on the payment terminal:

• error 4134 is a problem with tags not being verified on the device for a long period of time. The violation is eliminated quite quickly, it is enough to calculate the results and you can immediately start using the device;
• error 362 is not related to the operation of the terminal. The contact between the chip and the plastic has broken. The problem can be fixed on the spot; to do this, you need to rub a soft material over the chip that is installed on the credit card. Then try to insert the card into the terminal again. If code 362 appears on the monitor again, then you need to contact the bank branch;
• error 4401 – authorization problem. To eliminate it, you need to contact Sberbank employees and, under their guidance, correct this problem;
• error 4457 – the transaction is prohibited by the Bank due to problems;
• error 4118 – error when entering the PIN code. The device cannot recognize the correctness of the input, the client entered it incorrectly or the red button was touched when pressing the keys. You should try to reinsert the plastic into the payment terminal, but if input problems persist, contact a specialist;
• error 2000 - this problem occurs due to an error by the client itself. The cancel button was pressed while performing various operations. Then you need to remove the payment card from the device and try the operation again.

Bank cards have become a part of human life; various transactions are made with their help. They are convenient to use when paying for goods or services. But sometimes you just need to withdraw cash or make a transfer to another person. Then you can’t do without the help of a Sberbank ATM. But the technical device does not always work properly, and in case of any failure in the system it displays an error on the screen.

Each code means its own malfunction, and only technical service workers know how to fix the problem. Most errors are related to internal technical malfunctions, so the user of Sberbank banking services needs to report the error by calling the call center or sending a message to 9000. Then the employees will advise and describe in detail what actions need to be taken to resolve the problem.

Any system can fail sooner or later. Operating around the clock leads to various types of errors or malfunctions that prevent the execution of requested operations and obtaining the expected result. To avoid time and financial costs, a citizen should study how and under what conditions he can independently resolve problems that arise when interacting with the terminal.

The most common errors that occur when working with the terminal

In most situations, it will not be possible to resolve problems without the support of a qualified specialist, since this usually requires adjusting system parameters, to which only competent bank employees have access. The most common difficulties that arise when working with a payment terminal are:

• error 4401 – difficulties with user authorization;
• error 4457 - in this situation everything is simple: the operation was prohibited by the bank due to certain difficulties.;
• error 4118 – the combination of numbers for entering (PIN code) was not accepted by the system. The problem in this case usually lies not in the system, but in the user who entered incorrect information on the keyboard or accidentally touched additional buttons;
• error 2000 is another problem that occurs due to user actions: while performing the actions required from the system, the client pressed the cancel button. To correct this, remove the card from the terminal and perform the operation again.

Plastic cards have long been used by people in everyday life, because they greatly simplify many different actions: paying for goods and services, transferring funds, repaying a loan, etc. Knowing how to resolve the most common mistakes will help you avoid most difficulties.

Main causes of errors

As noted earlier, each problem is caused by individual factors, ranging from unintentional button presses to faulty hardware components. Other key reasons for the emergence of difficulties with transactions can be identified as follows:

• entering incorrect information - especially for PIN codes;
• disruption of communication between the terminal and the financial institution;
• the device was installed and configured in violation of the instructions provided;
• Some components of the ATM have failed - this is especially true for those devices that are located outside the office or are not protected from climatic factors.

As an additional reason, we can note the actions of fraudsters, which can lead to any of the above factors. Therefore, according to accepted standards, each terminal is systematically checked by a competent specialist for the integrity of the housing, wires, connectors and the correct functioning of the system itself.

How to fix the situation

There is no universal way to resolve the problem - in each individual case the user must take special instructions to correct the situation.

Error 4405

Error 4405 in the Sberbank terminal is relevant if difficulties arise with the transaction. Usually other information is attached to the code, be it the use of a poor-quality network or the appearance of breaks in the signal. To resolve the situation, it is enough to contact the financial institution’s support service and describe the circumstances under which an authorized employee is helping to resolve the problem.

Error 4401

Difficulties with authorization cannot be resolved on your own. To correct the situation, you will need to contact an employee of a financial institution, who will remotely advise you on how to resolve the conflict.

Error 4309

Error 4309 in the Sberbank terminal is another problem that does not depend on the user’s actions. Associated with a malfunction of the 1C program due to a broken hardware configuration update. Also relevant when paper for printing check documents runs out. If the material is present, but the error remains, this means that the system itself cannot determine its presence. You can independently check whether there are any unnecessary objects in the check issuing line. If no interfering items are found, you will need to send a request to the bank’s technical service.

Error 4134

Error 4134 - its occurrence is due to the lack of reconciliation of totals on the terminal over a long period of time. Fixing the problem is quite easy - you just need to calculate the results, after which the device becomes ready for use again.

Error 4119

This code may have several occurrence factors. The most common is problems with data transmission to a financial institution. “Error 4119: no connection with Sberbank” - how to fix this difficulty can only be clarified by calling a specialist, because in such a situation little depends on the user himself, since the Internet connection or incorrect operation of the device is under the control of competent employees. The only recommendation is to wait 5-10 minutes and then try to perform the operation again. In other circumstances, you will need to wait for a technician to arrive, who will usually change the current IP address or reduce the baud rate.

Error 4118

Difficulties with the PIN code. The resolution option is obvious: you should try to gain access again, paying special attention to entering the PIN code. If a person is sure that the combination is correct, but still cannot log in, then the only remaining way is to contact the bank employees.

Error 362

Error 362 is not related to the operation of the device. The point is the chip on the card - it simply does not interact with the terminal. Often you have to worry about replacing the plastic, but one way that can also help is to run a soft material over the chip and try to connect again. If difficulties with entry remain, you should contact the institution’s department.

Error 99

Its appearance is due to a breakdown in communication with the pinpad, which can be caused by many factors: from a loose connector to damage to the wire or the board itself. Regardless of any consideration, error 99 of the Sberbank terminal is eliminated only by calling a specialist.

What to do if the situation cannot be corrected

It is not always possible for a citizen to independently resolve a problem that has arisen, even with the above knowledge. Therefore, the user additionally needs to understand how to contact the bank’s technical service for clarification. The telephone is usually located directly on the terminal body. Information can also be obtained by using a special Sberbank application on a mobile device or directly in the ATM system.

All Sberbank software error codes:

conclusions

Knowing what an error is on the Sberbank terminal 4119 and what to do when it occurs will help you avoid unnecessary difficulties and save a precious resource - time. The same is true for other situations where the device malfunctions. It is important to understand that any independent actions must be taken strictly within the framework of the recommendations; any attempt to violate the integrity of the device or hack software may result in administrative or criminal liability. Therefore, if there are no results from the actions taken, all that remains is to call a competent specialist and wait for his arrival to resolve the difficulties with the transaction.

Many users, when working with Sberbank terminals, may encounter a number of errors associated with dysfunctions in the operation of the terminal itself, as well as the payment system as a whole. At the same time, solving these problems can be quite lengthy and energy-consuming, especially when the user does not know what to do in the situation that has arisen. In this material I will tell you what terminal errors 4119, 4309, z3, 4405 are, what their meaning is, and what methods can be used to correct them.

Usually the message " The Terminal Server security layer detected an error in the protocol stream and disabled this client. Client IP address: XXX.XX.XX.XXX"occurs in a situation where the system has detected an attempt of unauthorized access to data (the RPD protocol component detected an error in the protocol stream and disabled the problematic client). After this, access to the server for this IP may be blocked for several days.

Error message: "The terminal server security level encountered an error"

For reference, RPD (“Remote Desktop Protocol”)- a remote desktop protocol that allows other computers to connect to your system, view its statistics and manage it.

To solve this problem you need to do the following:

• Update the RPD client;
• Delete the registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Terminal Server Client, and run mstsc with administrator rights;
• Use a strong password policy for user logins via RDP;
• Test the network card on your server (it may not work correctly).

Error 4119 Sberbank terminal

Error “4119” usually occurs due to a lack of communication between the terminal and the bank. An alternative cause of dysfunction may be an incorrect KLK key for the Verifone pp1000se pinpad, as well as the built-in Verifone pinpad. If the Verifone terminal works via Ethernet, then you can eliminate the error by lowering the port speed from 115200 to 57600 baud, as well as by changing the dynamic IP terminal to a statistical one.

If you encounter this error as a regular user, try repeating the operation several times. If the error occurs repeatedly, I recommend seeking advice from Sberbank personnel responsible for servicing this terminal.

Sberbank error code 4309

This error 4309 has the status “nothing to print”, no document was found to print. Usually it is associated with the operating features of the software that serves the terminal, and can occur after the next update of its configuration. This problem is not the fault of a specific user; I recommend contacting the Sberbank service that maintains terminals to resolve the problem.

List of system messages of Sberbank terminals

How to fix z3 error code on terminal

Error z3, meaning “unable to transmit authorization request online; rejected in offline mode” signals problems with communication at a specific terminal (usually the latter does not have access to the host). To fix the problem, I recommend calling back the support service of the bank whose terminal generated this error and informing them of the exact location of the problematic terminal.

You can also try typing Function + 0(Tests) + Enter on the terminal, which will allow you to check the connection to the host, and look at the EMV data (Function + 35 + Enter).

What does error 4405 mean in the Sberbank terminal

Error “4405” has the status “transaction prohibited” and occurs in a situation when the terminal refuses to carry out a transaction. This error appears as a result of a random failure in the system (in particular, due to a loss of connection to the network), so you need to contact Sberbank support service, describe the problem that has arisen, and wait for it to be resolved.

We study errors in Sberbank terminals

Conclusion

Terminal errors can have various causes related to a malfunction of the terminal, lack of communication, the actions of attackers and other factors. If you encounter errors 4119, 4309, z3, 4405, then, first of all, I recommend notifying the Sberbank support service about the problem that has arisen, indicating to the bank specialists the location of the problematic terminal. Usually, after a short time, the problem is resolved and you will be able to make payments as usual.

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